FAQ

Luxeragem – Frequently Asked Questions (FAQ)

 

Below are the most common questions our customers ask. If you need more help, feel free to contact us anytime.

 

 

 

📦 Orders & Shipping

 

 

1. How long does shipping take?

 

Shipping usually takes 7–20 business days, depending on your location.

Remote areas or peak seasons may take 10–30 business days.

 

2. How long does it take to process my order?

 

Orders take 1–3 business days to process before shipping.

 

3. Do you offer tracking?

 

Yes! Every order comes with a tracking number.

You will receive it by email once your order ships.

 

4. Why is my tracking not updating?

 

Tracking may take 3–7 days to update, especially for international shipments.

This is normal with global logistics.

5. Do you ship internationally?

 

Yes, we ship worldwide.

 

 

💳 Payment

 

 

6. What payment methods do you accept?

We accept:

  • Credit/Debit Cards
  • PayPal (if enabled)
  • Shopify Secure Payments

All payments are encrypted and secure.

 

 

🔁 Returns & Refunds

 

 

7. What is your return policy?

 

We accept returns within 14 days of receiving your order, if the item is unused and in original packaging.

 

8. Where do I send returns?

 

Because we work with multiple suppliers, the return address varies.

👉 Please contact our support team for the correct return address before sending anything back.

9. What if I receive a damaged or wrong item?

 

Email us within 48 hours with:

  • your order number
  • a photo of the item

We’ll replace it or refund you.

 

 

 

🛍 Product Questions

 

 

10. Are your products high quality?

 

Yes! All products at Luxeragem are carefully selected from trusted suppliers and go through quality checks.

 

11. Do the colors match what I see online?

 

We try our best to show accurate images, but colors may vary slightly due to screen settings.

 

 

 

❗ Order Issues

12. My package says “Delivered,” but I didn’t receive it.

 

Please:

  1. Check with family or neighbors
  2. Check your mailbox and local post office
  3. Wait 24–48 hours (sometimes carriers mark early)

If you still can’t find it, contact us.

 

13. I entered the wrong address. What can I do?

 

Please contact us immediately.

If the order has not shipped yet, we can update your address.

 

 

 

🌍 Customs & Fees

 

 

14. Will I have to pay customs or tax?

 

Some countries charge import fees.

These charges are the customer’s responsibility.

 

 

📧 Contact Information

 

Still need help?

📧 Support Email: ekmon01@gmail.com

⏰ We reply within 24–48 hours